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South East Engagement team leader

South East Engagement Team Leader
Contract Type: 
Role Description: 


User Voice was set up to address the ‘Us vs Them’ culture inherent within the criminal justice system. We are committed to making the criminal justice system work for everyone. Our unique approach is designed, deployed and delivered by former service users working alongside current service users and providers.

We bring about transformation in three main areas:

  • in institutions, employing the User Voice Council model in prison and probation settings
  • in individuals, using a peer-led approach in all we do
  • in the agenda, using user-led research to influence policy and debate.

User Voice believes that with the right opportunity, encouragement and support, everyone can play an influential role in society.


Engagement is central to User Voice’s activities. The Engagement Team Leader will have significant experience of engaging service users through a range of techniques and approaches involving them in the design, delivery and evaluation of services.

They will be able to use this expertise to manage people in the regional Engagement Team and others involved in User Voice projects to ensure they are delivered to the User Voice model and contractual requirements.

As a regional manager the Engagement Team Leader will be responsible for engaging with local stakeholders, in both project delivery and business development activities.



  • Utilise experience of engaging with criminal justice service users to lead the Engagement Team in their project delivery
  • Liaise with and report to commissioners and clients in a timely and clear fashion
  • Engaging with other relevant stakeholders, such as partner agencies
  • Oversee the management of regional projects and reporting to your line manager on progress
  • Oversee project budgets in the region
  • Ensure that project objectives and deliverables are met in accordance to contractual commitments
  • Oversee the collection of monitoring and evaluation data
  • Manage the regional Engagement Team, including the delegation of tasks and responsibilities to appropriate personnel
  • Set and continually manage project expectations with Team Members
  • Manage the recruitment of Team Members to ensure a balanced team in terms of skills and abilities
  • Generate additional regional income, such as new contracts or grant funding
  • Develop links with local commissioners
  • Attend regional events to identify regional partners
  • Speak and present at local conferences and events.


In addition to the above, the post holder will be required to perform other duties that are assigned from time to time. However, such other duties will be reasonable in relation to the individual’s skills, abilities and grade.

Full Job Description


Saturday, 20 July, 2019